Switching to Windstream Fail

I tried and failed o switch to Windstream for my telephone/internet service on Saturday. I twittered my frustrations and was surprised to find that Windstream was monitoring Twitter. We have a few back and forth tweets which ultimately culminated into an email from me to Windstream.

Here is some more info regarding our Twitter conversation.

http://twitter.com/sroemerm/status/7314219216
http://twitter.com/windstream/status/7368056213
http://twitter.com/sroemerm/status/7369485082
http://twitter.com/sroemerm/status/7369521208
http://twitter.com/windstream/status/7370192612

I live at 74** S ***th East Ave Tulsa Ok, 74133. ph # 918-***-****
(This address is about 2 blocks from Broken Arrow.)

When I called I was told that Windstream does not service Tulsa...twice.

Exhibit 1.  I know for a fact that there are Windstream cables in my yard because I called to have my back yard marked before I planted a tree.
Exhibit 2. You guys have been sending me ad mailers for well over a year.
Exhibit 3.  When I go to your website, it recognizes my number as one that is in the Windstream service area, although it thinks it is a Broken Arrow phone number.  I suspect that Windstream has a fundamental misunderstanding regarding the boundaries of Tulsa vs. Broken Arrow.

Your sales agent actually suggested that I  find a neighbor that has Windstream so that I could prove I was in the service area and/or call customer service business hours.

Conclusion 1.  Windstream is not competent to handle my telephony needs.
Conclusion 2.  You do not have 24/7 customer service.
Conclusion 3.  I have learned that the beginning of a business relationship is a good indicator for how the rest of the relationship will function.  My very first interaction with Windstream has been so disappointing that  I will probably not be chaining my service.

Regards,
Steven H Roemerman Sr

I'd ask if anyone else in Tulsa has had a good or bad experience with Windstream but since according to Windstream no one in Tulsa has Windstream service, I'll ask my Broken Arrow neighbors how they feel about Windstream. What say you BA? Should I give them another chance?

[UPDATE]

Mr. Roemerman -

I was able to confirm we do service your area. If you would like to give us a 2nd chance I can have someone from our Install group call you to place the Installation order. Just let me know the best number and time of day to reach you.

Thank you again for letting me know what happened.

Mollie