Roemerman on Record on KTUL

KTUL Channel 8’s Cindy Morrison just stopped by to interview me about my post regarding Taco Bueno’s drive-thru outsourcing.

If the story airs, I should be on the 6:00 news. Had I known I was going to be on TV this morning, I probably would have shaved my face, and trimmed my bald dome. Oh well, even if I look like one, here is hoping I do not come across as a complete tool.

(UPDATE)
Fortunately, I don't think I looked or sounded like a tool...

Cindy Morrison found out that Taco Bueno is not outsourcing their drive-thru anymore.

Taco Bueno's district manager told NewsChannel 8 the call center made the drive-throughs more accurate and faster, making them more money and actually allowing them to hire extra Tulsa employees.

But, he said timing is everything. In this economy, it just wasn't the right time to outsource and they didn't want to give customers any reason not to come back.

Based on my conversations with people, it was not outsourcing that bothered them, it was that the person on the other end of the phone was not here in the US. If it was working so well for them, why doesn't Taco Bueno continue the the outsourcing of the drive-thru with a US-based call center, instead of shipping jobs overseas?

The note I received from Taco Bueno indicated that the decision to outsource wasn't based on the cost of performing the drive-thru function at the store. Mr Aga wrote, "The call center is not a decision based on economics, but rather to help expedite our drive thrus." So if that's true why not just have the call center in her in the US?...or better yet, here in Tulsa?


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